Passtela Care Terms and Conditions


a. Passtela Care (referred to as "we," "our," or "us") provides home nursing, eldercare, and nurse-on-demand services accessible through our website.

b. By using our services, you agree to comply with and be bound by these terms and conditions.

Privacy Policy:

a. Your privacy is important to us. Refer to our Privacy Policy for details on how we collect, use, and safeguard your personal information.

Service Description:

a. Passtela Care offers home nursing, eldercare, and nurse-on-demand services through our website.

b. We strive to provide accurate information regarding our services, but we do not guarantee the accuracy, completeness, or reliability of any content.

Booking and Payment:

a. Services can be booked through our website, subject to availability.

b. Payment details and terms are outlined during the booking process.

Cancellation and Refund Policy:

a. Cancellation requests must be made within 15 working days before the scheduled service date.

b. Refunds for cancellations within the specified period will be processed in accordance with our refund policy.

Refund Policy:

a. Refunds will be issued for eligible cancellations within 15 working days of receiving a valid cancellation request.

b. Refunds will be processed using the original payment method.

User Responsibilities:

a. Users are responsible for providing accurate and up-to-date information during the booking process.

b. Users must adhere to the terms and conditions outlined herein.

Quality of Service:

a. Passtela Care strives to provide high-quality services, but we do not guarantee the suitability or performance of any service provider.

Code of Conduct:

a. Users must adhere to a code of conduct when interacting with Passtela Care service providers, ensuring a respectful and safe environment.

Intellectual Property:

a. All content on our website, including text, images, and logos, is the intellectual property of Passtela Care and may not be used without permission.

Termination of Services:

a. Passtela Care reserves the right to terminate services or access to the website at its discretion.


a. Passtela Care is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.

Complaints and Disputes:

a. Users are encouraged to report complaints promptly. Disputes will be handled in accordance with applicable laws.

Governing Law:

a. These terms and conditions are governed by the laws of India.

Changes to Terms and Conditions:

a. Passtela Care reserves the right to update and modify these terms and conditions at any time. Users will be notified of significant changes.

Contact Information:

a. For inquiries or assistance, contact Passtela Care at Emai:

Effective Date:

a. These terms and conditions are effective as of 1, January 2024.


a. Users agree to indemnify Passtela Care against any claims, liabilities, and expenses arising from their use of our services.

Force Majeure:

a. Passtela Care is not liable for any failure or delay in service due to circumstances beyond our reasonable control.


a. If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

Entire Agreement:

a. These terms and conditions constitute the entire agreement between the user and Passtela Care.


a. These terms and conditions are presented in English, and any translations are for convenience only. The English version prevails in case of any discrepancies.

User Age Requirement:

a. Users must be at least 18 years old to use Passtela Care's services.


a. Passtela Care does not provide insurance coverage for users or service providers. Users are encouraged to obtain appropriate insurance.

Emergency Situations:

a. In case of emergencies, users should contact local emergency services immediately.


a. Passtela Care does not discriminate based on race, color, religion, gender, sexual orientation, disability, or any other protected status.


a. Users are encouraged to provide feedback to help improve our services.

Client Confidentiality:

a. Passtela Care respects client confidentiality and adheres to privacy laws when handling client information.


a. Users are responsible for maintaining the confidentiality of their account credentials and ensuring the security of their account.


a. By using Passtela Care's services, users acknowledge that they have read, understood, and agreed to these terms and conditions.